Checking login credentials and account status
Note: Before troubleshooting, make sure the correct login credentials are used and check the account status to resolve access issues.
Black/white screen or blank screen problems
If you experience a black or white screen, try closing and restarting the app. Android users can take a hard reset or letting the battery drain as a solution to fix the problem.
Troubleshooting installation, server or connection errors
In case of installation, server or connection errors, please wait for some time, check for stable Wi-Fi or mobile data connection and check for server downtime.
To resolve login or account related issues, check the server status, check the validity of login credentials, and check if the account has been suspended or deleted.
Installation issues
If you have installation problems, check your Wi-Fi or mobile data connection, make sure you have enough storage space, and check the app’s compatibility with your device’s operating system.
Fix app notification problems
If you’re not getting app notifications, review the notification settings in the app and make sure notifications are enabled. Also, make sure the notification sounds are muted.
Solve audio/video loading problems
To resolve audio or video loading issues, check audio settings, perform tests with headphones, and ensure a stable Internet connection.
Similar to any other app, the NYT Crossword app may experience various technical glitches. By following the troubleshooting steps provided above, users can often solve these problems and continue enjoying the app’s challenging word puzzles.